COVID-19 Resources

COVID-19 is impacting many aspects of our community. It is important for all of us to stay updated and follow the guidance of local, state, and federal agencies during this difficult time. Please find below important resources for current updates, preparation, prevention, and treatment. Please stay safe, practice social distancing, and keep an eye on your neighbors.


MyJax is your connection to city services and information. Submit a request for service, check the status of your request or find answers to city related questions by calling the 630-City Help Line at (904) 630-2489 or by visiting

United Way of Northeast Florida

United Way of Northeast Florida’s 211 Helpline is available 24/7 to connect Northeast Florida callers to health, social, and human services and more than 4,000 community programs. To contact a 211 call center specialist, dial 2-1-1 or (904) 632-0600 from any landline or cell phone. To search the 211 database, visit

(800) 232-4636

Center for Disease Control and Prevention Hotline

(866) 779-6121

Florida Department of Health 24/7 COVID-19 Call Center

(866) 966-7226

For any price gouging reporting call or visit

(866) 737-7232

Emergency Bridge Loan Program, Contact Florida Small Business Development Center Network or email

Financial Recovery Resources for Families/ Individuals

Disaster Unemployment Assistance is a federally funded benefit program that assists individuals who become unemployed because of a disaster.

If you need assistance finding food, paying housing bills, accessing free childcare, or other services, use the search bar to find your local 211 or dial 2-1-1 to speak to someone who can help.

 Individuals who may be eligible for Reemployment Assistance include: (1) those who are quarantined by a medical professional or government agency; (2) those who are laid off or sent home without pay for an extended period by their employer due to COVID-19 concerns; (3) those who are caring for an immediate family member who is diagnosed with COVID-19. Download the Florida Reemployment Assistance paper application. You can also visit the DEO website for additional resources.

The regional workforce development organization, will be making available paper Reemployment Assistance (unemployment) applications from the Florida Department of Economic Opportunity (DEO.) A limited number of applications will be available for pickup in front of eight CareerSource NEFL Career Center locations. To ensure the safety of visitors and employees, the applications and envelopes will be available outside the centers for self-service. No staff will be available onsite. View CareerSource NEFL locations.

Children / Youth Resources

Services beginning prenatally and offered until the child reaches the age of 5 if needed. Services are typically offered through home visits and include parenting support/education and connections with necessary resources. The program has a Behavioral Healthcare Navigator to assist families with being connected to mental health services where needed. These services are being offered virtually during the COVID-19 pandemic. Contact Healthy Families Jacksonville Program Manager, Marsha Davis, at (904) 608-2554.

Services are available to meet the emotional, behavioral and mental health needs of students K-12 in Duval County Public Schools. Services will continue while maintaining social distancing through virtual and telephonic mental health counseling for students who are already linked with services and those that need emotional support due to COVID-19. To access services either email the school social worker directly or email

Talking with your kids, healthy habits for emotional well-being (available in English and Spanish), videos (perfect for sharing on social media). Download free resources Give an Hour Resources here.

Coping during COVID-19; Resources for parents for talking with children, stress management and healthy habits

Food and Essential Services

Duval County Public Schools (DCPS) is distributing breakfast and lunch from 11am to 1pm along bus routes in addition to being distributed at district managed schools. All children ages 5 through 18, regardless of where they attend school, can go to any DCPS School location and receive a meal. View the Big Yellow Lunch and Learn Bus Routes. Dinner is also being distributed at select schools. View menu options here. Due to low demand and the need to deploy staff to other schools, meal service at Landon Middle School, Palm Avenue Exceptional Student Center, Atlantic Coast High School, Douglas Anderson School of the Arts, and Fletcher Middle School will conclude after service on April 3. Families receiving meals at those sites may visit any nearby school or bus stop.


Farm Share is a nonprofit with a mission is to make sure that no Floridian goes hungry and no food goes to waste. Farm Share partners with more than 2,000 food pantries, churches, schools and other nonprofits throughout Florida to distribute food every single day. To view a map of Farm Share’s agencies locally, zoom in to view Duval County.

Feeding Northeast Florida (FNEFL) is a nonprofit with a mission “to improve the quality of life of Northeast Florida by addressing food insecurity, poverty, and poor health by providing nutritious foods and other essential goods to those in need in collaboration with community partners.” Alongside their network of food distribution and agency partners, Feeding Northeast Florida provides food and hope to help those living in the 8-county (Baker, Bradford, Clay, Duval, Flagler, Nassau, Putnam, and St. Johns) service areas who struggle to feed themselves and their families. To view the current list of agency providers and their contact information, visit the FNEF COVID-19 website and click on “Current Agency Partners in Operation.”

Financial Recovery Resources (Businesses)

In partnership with VyStar Credit Union, the City of Jacksonville’s COVID-19 Small Business Relief and Employee Retention Grant program will provide low-cost loans with less stringent underwriting requirements and flexible repayment terms. Maximum loan amounts are $100,000 with a fixed interest rate of 5.99%. Loan approval and funding should take place in 3-5 days. This program requires interest-only payments for the first year to ensure repayment costs remain low as the small business work through pandemic response and rebuilding periods. Principal and interest (P&I) payments begin in year 2 at an amount sufficient to repay the loan in 60 months. The City will provide grants and reimbursements of interest and/or principal balances to businesses that meet certain criteria, including employee retention and re-hiring of their workforce. The City-provided benefits are eligible for loans made in the first six months of the program, with an optional six-month extension. To qualify, a business must have between 2 and 100 employees in addition to business owners. The business must have at least one (1) year in operations and provide the most recent year’s filed tax returns. To apply, interested businesses and nonprofits should visit and fill out the application.

The JAX Chamber is gathering information so they can connect their members to resources and opportunities for their businesses and employees. They urge Jacksonville businesses to take steps to protect employees while ensuring continuity of operations.